Frequently Asked Questions (FAQ)

After placing your order, it takes an average of 4-7 business days for delivery within Australia. If these timeframes have passed, please contact our customer service team. Track Your Order

Visit our Return & Refund Policy page to learn how to return your package.

Once your order has been shipped, you’ll automatically receive a tracking code via email. Don’t forget to check your spam folder, as our emails can occasionally land there. Please note that it might take a little time for the tracking link to become active. Track Your Order

You can track your order using the tracking number sent to your email. Just enter it on our tracking page to check the status of your delivery—right from this page: Track Your Order.

Since we strive to process orders as quickly as possible, any changes or cancellations must be requested within 24 hours of placing your order. After this window, orders are automatically processed and cannot be modified. Once you receive your order, you’re welcome to return it for a full refund.

Yes, delivery is free in Australia, every order includes Free Tracked Shipping.

We process orders from Monday to Friday, within 1-2 business days of the purchase date.

Handling: 1-2 business days. Transit: 3-5 business days. Total: 4-7 business days.

If your order hasn’t arrived within 30 days of shipping, you’re entitled to a replacement or a full refund.

Please contact us at hello@jacksydney.org to start a return process.

If you’ve received an order that is incorrect, missing items, or defective, please contact us right away. Make sure to include your order number, photos of the item(s), and any relevant details when you reach out. We’ll make every effort to resolve the issue promptly.